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BRMCA Excellence in Customer Service Award 2019

The British Ready-Mixed Concrete Association Award for Excellence in Customer Service recognises ready-mixed concrete companies who provide a high-quality, efficient and professional service. The 2019 winner was presented at The Concrete Society Awards Dinner on 20 November 2019, at the Royal Lancaster Hotel, London.

Winner

The 2019 winner is CEMEX for its concrete supply and service for a wind turbine base in Avonmouth. The wind turbine base is unusual as it was cast entirely above ground and located within a busy 24 hours a day wine processing plant. The C40/50 strength-class concrete was also out of the ordinary with the inclusion of two types of fibres, macro and micro, as well as admixtures. The 630m³ concrete pour was well planned and executed, and in the event went better than anticipated, with over 100 deliveries supplied to two concrete pumps in under ten hours. The wine processing plant remained fully functional with minimum disruption throughout the day.

Steve Crompton (Left) representing BRMCA presenting the Award to Rob Sims (Centre) General and Commercial Manager CEMEX, with Anton du Beke (Right) the celebrity host.

Highly commended

Hanson for Embankment, Manchester

Hanson Concrete undertook this complex suspended floor pour from three concrete plants in the centre of Manchester for Adana construction. A main challenge was the supply to two main concrete pumping stations in the middle of a busy city centre, just off live traffic routes.  On the day the execution in terms of the concrete performance and service was exemplary, where this was of pivotal importance to Adana construction.